Privacy policy

Introduction

This privacy policy explains how we use any personal information we collect about you when you use our website or engage with Pain Recovery Clinic.

1 Your personal data: the legal basis and what we collect

We will need to collect personal data in some cases to carry out a service with you; in other cases, we will tell you if providing personal data is optional.

Personal information we collect may include:

• your name, title, gender and date of birth
• postal and email addresses
• phone numbers
• videos of your gait cycle

When we ask you to provide your personal information we will let you know why we are asking, and how we will use your data, and direct you towards this notice for more information should you require.

2 How will we use the information about you?
We collect information about you in order to provide you with the service you have requested. Depending on your relationship with Pain Recovery Clinic, and the preferences you have indicated, data we hold may be used by us for the following purposes:

Marketing and communication

If you consent, we well send you information about activities and services of Pain Recovery Clinic that may be of interest to you. If you have consented to receive marketing and later change your mind, you may opt out at a later date by emailing joolz@painrecoveryclinic.com

Marketing communications may include:

• Details of other products or services related to Pain Recovery Clinic
• News and updates about Pain Recovery Clinic such as e-newsletters
• Responses to enquiries, complaints or other issues

We will not sell your details to any third parties, nor disclose personal data to any third parties or external organisations.

4 How we keep your information secure

Pain Recovery Clinic has implemented security procedures and rules to protect the personal data under our control from unauthorised access, improper use or disclosure, or unauthorised modification. All employees and data processors are obliged to respect the confidentiality of the personal data of our customers.

5 Access to your information and retention

You have the right to request a copy of the information that we hold about you: this is called a Subject Access Request. If you would like a copy of some or all of your information, please email joolz@painrecoveryclinic.com
We fully comply with the terms of the Data Protection Act (1998) and the incoming General Data Protection Regulations (2018), and will respond to any requests to remove, change or provide any personal details you have given us under the terms of the Act and Regulations, including the right to be forgotten.
Your information will be retained within Pain Recovery Clinic secure systems for as long as you continue to engage with us.

6 Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
You can set your browser not to accept cookies, however, in a few cases some of our website features may not function as a result.
You can change your cookie preferences by clicking this button: Withdraw consent